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Increasingly, governments are challenged to maximize the use of scarce resources. Our organizational and operational analyses, whether city- or county-wide, or department-specific, provide an objective, third-party assessment of operating efficiency, as well as the development of concise recommendations for improvement.


Many factors may affect productivity including overall management, supervision, staffing, work scheduling, information technology, equipment, facilities, morale, workload and service demand, and a myriad of other considerations.  Designed as a top-down evaluation of the department or municipality, an organizational and operational review provides an accurate assessment of these factors and includes the following work scope:

Employee interviews
Review of operational documentation
Workload and staffing analysis
On-site inspections of facilities, equipment and technology
Collection of benchmark data from other communities
Various other analyses.

Depending on the particular findings, concise recommendations for improvement are developed and systematically organized within a final report document and implementation plan.  Recommendations may focus on cost savings, opportunities for productivity improvement and enhancements to service delivery.


Our people have conducted more than 100 management audits for various entities throughout Michigan. Our experience includes:

City- or County-wide
Administrative Operations
Police, Sheriff and Fire
Community Development
Finance and Treasury
Parks and Recreations
Public Works
Equipment Maintenance
Water and Wastewater.


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